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Financial Services


The Patient Financial Services Department (Business Office) provides a wide range of services to customers who have received care at our hospital, clinic, or long term care facility. In addition to billing insurance carriers (Medicare, Medicaid, and Commercial Insurances) or the person responsible for the bill, the Patient Financial Services staff at Pioneers Medical Center will also assist patients with their questions and help them to solve general and specific payment and billing related issues.

At Pioneers Medical Center we recognize that receiving and settling your bill can be a complex process. Our Patient Financial Services team is here to help you navigate through the process to help you understand your bill(s), insurance coverage, and payment options.

Patient Accounting and Billing Services

As a courtesy to our customers, Pioneers Medical Center will bill your insurance directly if you provide complete and accurate information in a timely manner.

Co-pays, co-insurance or deductibles are due at the time of your service.

Depending on the type of care rendered, you may receive more than one bill: one for the professional services of the physician and one for the facility charge. Pioneers Medical Center contracts with several outside agencies to provide the most comprehensive care to our patients. Therefore, you may receive bills directly from those agencies, which may include: Mountain Radiology PC, Valley View Hospital, and Meeker Fire & Rescue District and DJO Global, LLC. Please contact them directly with questions.

We encourage you to stay involved with your insurance company to ensure your claim is paid.

We accept most insurances, including the following:

*Please note, at this time, we do not accept Care Credit.

This is not an all-inclusive list and is subject to change. Due to the different plans offered by these insurance companies, there is not a guarantee of coverage. Please verify coverage before receiving services. If you are seeing one of our specialists at Colorado Advanced Orthopedics, Sports Medicine & Spine, you may require a referral. You will need to contact your insurance company to determine if a referral is needed. If a referral is not on file prior to your visit, you may be financially responsible at the time of service.

For emergent care you may be asked to pay the estimated amount due upon discharge.

Following insurance settlement, you will be responsible for any remaining balance.

Are you Uninsured or Self-Pay?

Pioneers Medical Center offers a Prompt Pay Discount. You may receive a 20% discount off your total charges if paid at the time of your service or within 30 days of your first billing statement. This discount is available if you do NOT have insurance and are NOT eligible for Medicaid or our Financial Assistance Program.

What if I don’t have insurance or I have a balance after insurance has paid?

The team at Pioneers will do their best to work with you. You can pay Pioneers Medical Center by cash, check, or credit card.

All self-pay balances will be transferred to our Extended Business Office, AR Services. You may pay them directly or establish a payment plan if desired. You can set up or access your account through the following link: https://www.arservices.org/

A Pioneers Medical Center financial counselor can assist you in applying for financial assistance if you are eligible for either Hospital Discounted Care or our internal financial assistance program. Please visit: https://hcpf.colorado.gov/hospital-discounted-care.

Pioneers Medical Center has policies in place to provide financial assistance (charity care) to patients who are uninsured, under-insured, ineligible for Medicaid or meet specific criteria. We invite you to review our Patient Financial Assistance policy in English or in Spanish (Programa de Asistencia Financiera en Espanol).

Pioneers Payment Programs

Pioneers appreciates prompt pay. However, A-1 Collection Agency may contact you if your bill is not paid in full within 120 days of your first billing statement (after insurance has settled) or if a payment plan has not been established and complied with. A-1 Collection Agency does report to the credit bureaus. We encourage you to work with us to avoid having your accounts sent to the collection agency.

If you get a bill you do not understand or may believe to be incorrect, please contact our PFS Department.

Contact Details
Hospital Billing Issues and Questions 970-878-9723
Clinic Billing Issues 970-878-9271
Walbridge Wing Billing Issues 970-878-9723
Financial Assistance 970-878-9792
General Issues and Problems 970-878-9273

Pioneers Medical Center strives to make this process as pleasant as possible. Please call and give us the opportunity to work with you to resolve any issues you may have with your account.

Additional Phone Numbers
Pioneers Medical Center Main Phone 970-878-5047
Meeker Family Health Center 970-878-4014
Colorado Advanced Orthopedics 970-878-9752
AR Services 888-828-0007 or
A-1 Collection Agency 800-437-2831 or